How Does Verisure’s Minimum Contract Term Affect Cancellation?
Verisure typically enforces a minimum contract term (12-36 months). Canceling before this period ends triggers early termination fees (ETFs), which may cover 75-100% of remaining payments. For example, canceling a 24-month contract at month 6 could cost 18 months of fees. Check your contract’s “Commitment Period” clause for specifics.
The length of your minimum term directly impacts financial penalties. Shorter contracts (12 months) generally have higher monthly fees but lower total cancellation liabilities. For instance:
| Contract Length | Monthly Cost | Cancellation at 6 Months |
|---|---|---|
| 12 Months | £45 | £270 (6 months) |
| 24 Months | £35 | £630 (18 months) |
Customers often overlook automatic renewal clauses. Many contracts convert to rolling 1-month terms after the initial period, allowing easier cancellation. Always confirm your status window – typically 30 days before renewal – to avoid another full contract cycle. If moving house, request proof of address change; some EU jurisdictions mandate fee reductions for relocation.
Does Verisure Charge Early Termination Fees?
Yes. ETFs range from 75% to 100% of remaining contract payments. For a £40/month contract with 18 months left, fees could reach £720. Some EU countries cap ETFs under consumer laws. Disputes can be escalated to regulatory bodies like the Financial Ombudsman Service.
ETF calculations consider three factors:
- Remaining contract months
- Original equipment discounts
- Service usage history
| Remaining Months | Base ETF | With Equipment Discount |
|---|---|---|
| 12 | £480 | £600 |
| 6 | £240 | £300 |
Negotiation strategies can reduce ETFs. Document service outages – each verified incident might secure 5-10% fee reductions. If selling your home, push for contract transfer instead of cancellation. Complaints to trading standards offices have helped 23% of users (2023 Security Industry Data) achieve partial refunds. Payment plans for ETFs are sometimes available through Verisure’s financial hardship program.
“Verisure’s ETFs are among the industry’s highest, but consumers often overlook statutory rights. For instance, equipment defects or service downtimes can justify fee waivers. Always document complaints and seek mediation before paying disputed fees.”
— Security Industry Analyst, Home Protection Magazine
FAQs
- Can I cancel Verisure due to relocation?
- Yes, but ETFs still apply unless transferring the contract. Provide proof of relocation.
- Does Verisure prorate cancellation fees?
- No. Fees are based on the full remaining term, not usage.
- How long does Verisure take to process cancellations?
- 7-14 days after equipment return and fee settlement.