How do I cancel my Verisure subscription? To cancel, review your contract terms, submit written notice via email or post, and adhere to the 30–90-day notice period. Early termination fees may apply if canceled before the contract ends. Return equipment promptly to avoid additional charges.
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How Does the Verisure Subscription Cancellation Process Work?
Verisure requires written notification for cancellation, either via email to customer support or registered post. Include your account details and preferred termination date. The notice period typically spans 30–90 days, depending on your contract. Confirm receipt with Verisure to ensure the process starts.
After submitting your cancellation request, expect a confirmation email within 5 business days. If you don’t receive acknowledgment, follow up with their customer service team via phone. During the notice period, services remain active, and you’ll be billed as usual. Some users report success in shortening the notice period by citing urgent relocation needs—always request written confirmation of any agreed changes. Keep copies of all correspondence for at least six months post-cancellation.
What Is the Standard Notice Period for Verisure Contracts?
Most Verisure contracts mandate a 30-day notice period, but longer-term agreements may require up to 90 days. Check your contract’s “Termination Clause” for specifics. Failure to comply may result in extended billing or penalties.
| Contract Type | Minimum Notice |
|---|---|
| 12-month | 30 days |
| 24-month | 60 days |
| 36-month | 90 days |
Are There Fees for Terminating a Verisure Subscription Early?
Yes. Terminating before your contract expires often incurs early exit fees, usually 50–100% of remaining monthly payments. For example, canceling a 24-month contract at month 12 could cost 12 months of fees. Exceptions apply if Verisure breaches terms.
These fees are calculated based on the remaining contract value minus any loyalty discounts. A common alternative is transferring the contract to a new homeowner if you’re selling your property—this requires Verisure’s approval and a €50 transfer fee. For those facing financial hardship, partial fee waivers may be available through their customer retention department. Always request a detailed breakdown of charges before agreeing to termination.
| Months Remaining | Typical Fee (%) |
|---|---|
| 1-6 | 50% |
| 7-12 | 75% |
| 13+ | 100% |
Can You Negotiate the Verisure Cancellation Notice Period?
Negotiation is possible in cases of financial hardship or relocation. Provide documentation (e.g., proof of move) to support your request. Verisure may reduce the notice period or waive fees at their discretion.
What Happens If You Don’t Return Verisure Equipment After Canceling?
Unreturned devices may trigger charges up to €500, as stated in most contracts. Verisure sends a prepaid return kit—use it within 14 days of cancellation. Keep tracking proof to dispute unacknowledged returns.
How to Switch Providers Without Violating Verisure’s Notice Terms?
Schedule the new provider’s installation after your Verisure contract officially ends. Overlapping notice periods prevent security gaps. Confirm termination dates in writing to avoid dual billing.
Expert Views
“Verisure’s notice period is stricter than industry averages, but consumers have leverage. Under EU consumer laws, customers can terminate without penalty if services are inadequate. Always document service failures—like delayed response times—to strengthen negotiation.”
– Security Industry Analyst, European Consumer Protection Agency
Conclusion
Cancel Verisure by understanding your contract’s notice period, submitting written notice, and returning equipment. Avoid fees by timing termination correctly and negotiating with evidence. Always confirm terms in writing.
FAQs
- Can I cancel Verisure online?
- No—written notice via email or post is required. Online account portals don’t offer cancellation options.
- Does Verisure prorate final bills?
- No. You’re billed for the entire notice period, even if equipment is returned earlier.
- What if Verisure misses a service appointment?
- Document the lapse and request fee waivers. EU laws allow termination for repeated service failures.