Short Answer: EZVIZ cameras go offline due to connectivity issues, power interruptions, firmware glitches, or incorrect settings. To fix it, check your Wi-Fi signal, reboot the camera and router, update firmware via the EZVIZ app, or perform a factory reset. Most issues resolve in minutes with systematic troubleshooting.
Why Is the Infrared Not Working on Security Cameras?
How Can I Check My Internet Connection for Camera Connectivity?
Start by testing other devices on the same network. If they’re offline, restart your router. Use the EZVIZ app’s “Network Detection” tool to analyze signal strength. Weak signals (below -70dBm) require relocating the camera or adding a Wi-Fi extender. Ensure the camera’s SSID matches your router’s 2.4GHz band—most EZVIZ models don’t support 5GHz.
For advanced diagnostics, monitor your router’s connected devices list to confirm the camera has a valid IP address. If the camera appears as “offline” in the app but shows as connected in the router, toggle the camera’s Wi-Fi settings to refresh the connection. Consider creating a separate IoT network to reduce congestion from smartphones and streaming devices. Below is a quick reference table for Wi-Fi signal strength interpretation:
| Signal Strength (dBm) | Quality | Action Required |
|---|---|---|
| -50 to -60 | Excellent | None |
| -61 to -70 | Good | Monitor periodically |
| -71 to -80 | Fair | Consider extender |
| Below -80 | Poor | Relocate camera/router |
Why Does My EZVIZ Camera Keep Disconnecting at Night?
Infrared modes consume more bandwidth, overwhelming weak networks. Disable “Smart IR” in the app if disconnects recur between 10 PM–6 AM. Alternatively, reduce video quality from 1080p to 720p during these hours. For wired models, check for voltage fluctuations in power adapters using a multimeter—readings below 4.8V cause nocturnal dropouts.
Night vision mode increases power draw by up to 40%, which can strain older electrical circuits. Test your camera’s power supply under IR activation using a load tester. For outdoor installations, ensure weatherproof connectors are fully sealed—moisture ingress during dew formation can create intermittent shorts. Schedule a daily reboot at sunset through the EZVIZ app to clear memory leaks from daytime operation. Below are recommended settings for nocturnal stability:
| Setting | Daytime Value | Nighttime Value |
|---|---|---|
| Video Resolution | 1080p | 720p |
| IR Intensity | Auto | Medium |
| Frame Rate | 30 FPS | 15 FPS |
“Over 60% of EZVIZ offline cases trace to outdated apps or conflicting firewall settings,” says Jason Müller, IoT security analyst. “Always whitelist EZVIZ domains in your router and disable VPNs during setup. For enterprise deployments, dedicate a VLAN to cameras to prevent bandwidth wars with smart devices.”
FAQs
- How Long Does an EZVIZ Camera Take to Reboot?
- Standard reboot: 90 seconds. Factory reset: Up to 4 minutes as the camera reinitializes encryption keys.
- Can Solar Panels Prevent EZVIZ Camera Power Issues?
- Yes—use 6W+ solar panels with PWM controllers. Ensure compatibility with EZVIZ’s 5V/2A input. Ideal for off-grid setups.
- Does EZVIZ Work During Internet Outages?
- Local storage models continue recording without Wi-Fi. Cloud-dependent features like alerts resume once connectivity restores.