What Happens When the Verisure Alarm Goes Off?

Verisure, known for its comprehensive security systems, offers robust protection for homes and businesses. When the Verisure alarm is activated, a series of critical steps are taken to ensure the security of the premises. Understanding these steps is essential for users who wish to know exactly what occurs when their alarm system is triggered. This article will delve into the entire process, from the initial trigger to the final resolution, providing you with a clear understanding of how Verisure protects your property.

Immediate Alarm Activation: The First Response

When the Verisure alarm goes off, the first event that occurs is the immediate activation of the system. The alarm can be triggered by various factors, including unauthorized entry, tampering with the system, or specific sensors detecting unusual activity. Upon activation, the system will emit a loud siren, designed to alert anyone on the premises and deter potential intruders. The sound of the alarm alone can often be enough to scare off intruders, but the response does not end there.

The Courtesy Time: Entry and Exit Delays

Verisure systems are equipped with a courtesy time feature, which is an entry and exit delay. This delay is a predetermined period that allows authorized users to disarm the system without triggering a full alert. The entry delay is activated when someone enters the premises, providing them with a brief window to enter the disarm code. The exit delay works similarly, allowing users to leave the property after setting the alarm. If the system is not disarmed within this courtesy period, the alarm will escalate to the next level of response.

Notification to the Alarm Receiving Centre (ARC)

Once the courtesy time has expired without the system being disarmed, the Verisure Alarm Receiving Centre (ARC) is immediately notified. The ARC is a critical component of Verisure’s 24/7 monitoring service. Staffed by trained professionals, the ARC operates around the clock to monitor and respond to alarms. When an alarm is triggered, the ARC receives a notification and begins assessing the situation.

Assessing the Situation: Verification of Alarm Trigger

Upon receiving an alarm notification, the ARC’s first task is to verify the cause of the trigger. This verification process involves several methods, depending on the specific features of the Verisure system in use. These methods may include:

Audio Verification: Some Verisure systems include audio monitoring, which allows ARC personnel to listen in on the premises after an alarm is triggered. This feature helps them determine if the alarm was set off by an actual intrusion or a false alarm.
Visual Verification: If your Verisure system is equipped with cameras, the ARC team can access live video feeds to visually inspect the premises. This allows them to see if there is any suspicious activity or if the alarm was triggered accidentally.
Contacting the Property Owner: The ARC may also contact the property owner or other designated contacts to verify if they are aware of the alarm trigger and to confirm whether it is a false alarm or a genuine security breach.

Initiating the Response Protocol

Once the ARC has verified that the alarm trigger is genuine, they will initiate the appropriate response protocol. This protocol is predetermined based on the user’s preferences and the nature of the alarm event. The response can vary widely depending on the situation but typically includes the following steps:

Contacting Emergency Services: If the ARC determines that there is a real threat, they will immediately contact local emergency services. This can include the police, fire department, or medical responders, depending on the type of alarm triggered (e.g., intrusion, fire, or medical emergency).
Alerting Key Holders: Verisure’s ARC may also contact key holders—trusted individuals who have access to the property. These key holders can respond to the alarm in person or assist emergency services in gaining entry if needed.
Continued Monitoring: Even after the initial response has been triggered, the ARC continues to monitor the situation. They remain in contact with emergency services and provide updates as needed, ensuring that the situation is fully resolved before standing down.

False Alarm Management: Ensuring Accurate Responses

False alarms are a common concern with any alarm system, and Verisure has robust measures in place to manage them. The verification process conducted by the ARC is designed to minimize the chances of false alarms resulting in unnecessary emergency responses. If a false alarm is identified, the ARC will reset the system and notify the property owner, ensuring that no further action is taken unless necessary.

Post-Alarm Actions: Resetting and Reviewing the System

After the alarm situation has been resolved, whether it was a genuine threat or a false alarm, the next step is to reset the system. Verisure allows users to reset the alarm remotely via their mobile app or by contacting the ARC. In some cases, a technician may be dispatched to the property to assist with the reset, especially if the alarm was triggered by a system fault or malfunction.

Reviewing Alarm Events: Learning and Improving

One of the key advantages of Verisure’s system is the ability to review past alarm events. Users can access detailed logs of all alarm triggers and responses via the Verisure app or web portal. This review process is invaluable for identifying any issues with the system or for making adjustments to the response protocols. For instance, if a user notices a pattern of false alarms, they may choose to adjust the sensitivity of certain sensors or change the entry/exit delay times.

Peace of Mind with Verisure’s 24/7 Monitoring

At the heart of Verisure’s alarm system is its 24/7 monitoring service. This continuous monitoring provides users with peace of mind, knowing that their property is being watched over by a dedicated team of professionals. The ARC’s swift and accurate responses to alarm triggers are crucial for ensuring the safety and security of both residential and commercial properties.

Conclusion: Comprehensive Protection with Verisure

When the Verisure alarm goes off, it sets in motion a carefully orchestrated sequence of events designed to protect your property. From the initial alarm trigger to the involvement of emergency services, every step is managed with precision and professionalism. By understanding what happens when your Verisure alarm is activated, you can be confident in the protection it provides, knowing that your safety is always the top priority.